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JAMB Support Ticket Portal: Resolve All JAMB Complaint

On this post, I will show you how to resolve issues on JAMB Support Ticket Portal. There is a wide range of issues you can resolve via JAMB Support Ticket. These include JAMB profile code issues and so on. Learn how to accurately lodge your JAMB complaint so as to get a quick solution.

Joint Admissions and Matriculation Board -JAMB

Perfection, they say, is not obtainable in this side of life. Human beings are prone to all manner of mistakes and errors. These mistakes and errors normally give rise to unpleasant issues that require solution. The issues might be as a result of omissions or direct commissions.

Since JAMB candidates are no exceptions, they are also prone to omissions and mistakes. These omissions and mistakes that JAMB candidates make often lead to issues that can potentially jeopardize their admission chances. However, some of the issues that JAMB candidates often complain about are issues that crop up not because they made mistakes.

So it is possible to have JAMB-related issues purely as a result of deficiency in the system. But whatever be the complaint, it can be sorted out via JAMB Support Ticket.

Read Also: 4 Things You Must Get Right When Applying for JAMB.

What is JAMB Support Ticket?

JAMB Support Ticket is a form of electronic complaint system designed by JAMB to receive and resolve challenges faced by individual candidates. The Support Ticket can be tracked in real time and is free for every candidate on JAMB portal.

Issues You Can Resolve on JAMB Support Ticket Portal (JAMB Complaints)

So these are the issues you can resolve on JAMB Support Ticket Portal. It covers virtually all the JAMB complaints you may ever have…

1. Matriculation List Issue.

2. UTME and Direct Entry Registration Issues.

3. Examination Issues.

4. NIN Related Issues.

5. Issues that have to do with Admission.

6. Biometric Capture and Verification Issues.

7. Booking of Appointment.

8. JAMB Profile Code Issues.


10. Change of Course/Institution.

11. Correction of Data e.g name, e-mail address, etc.

12. General complaint/Enquiry.

13. Late Application.

14. Problems with OTP Code.

15. All Payment Issues.

16. Unaccredited CBT Center.

Note, however, that you can get a quicker response by using another channel if your issue has to do with NIN. If you have an issue like, “Your passport obtained from NIMC is not valid…” or any other issue with generating JAMB profile code, just send an email to

More so, Development Partners and Professional Test and Registration Centers can as well lodge their complaints on the JAMB Support Ticket portal.

Read Also: 8 Mistakes You can Correct After JAMB Registration.

How to Create JAMB Support Ticket

How to create JAMB Support Ticket Portal

I hope you have looked through the list 16 of issues you can resolve via the JAMB Support Ticket Portal? I hope it covers the challenge you are currently facing? If it does, then what you need to do next is to create a support ticket.

Support tickets are given speedy attention by JAMB. Actually, they are attended to within 24 – 48 hours, except on weekends of course.

In this section, I will show you how to create a JAMB Support Ticket in very simple steps.

1. Log on to the JAMB Support Ticket Portal through this link

2. Enter your JAMB email.

3. Enter your full names.

4. Enter your JAMB Phone number.

5. Select the nature of your complaint.

6. Enter the subject of your enquiry.

7. Then fill the message box. In the message box, you are expected to detail your complaint or enquiry. You can also attach a file or document to buttress your point if need be.

8. Click the Send button.

After sending your JAMB complaint or enquiry, remember to also write down your Ticket ID. And ensure that you fill a functional email in the complaint form. This is very important.

So JAMB will send you an email notification as soon as a response has been made on your ticket.

How to Track your Submitted JAMB Support Ticket

As I already pointed out, JAMB Support Tickets can be tracked in real time. You are, therefore, advised to start doing so shortly after submitting your ticket. All you need is to have your email address and Ticket ID handy.

Follow these steps to track your JAMB Support Ticket…

1. Log on to

2. Enter your JAMB e-facility profile email.

3. Enter your ticket ID.

4. Then click the Submit button.

That’s all there is to this subject matter. So just go ahead and do the needful.


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About Henry Divine

HENRY DIVINE is a dynamic young man with a vision and passion to affect his generation, especially the youth. He is an author, a psychologist, a blogger and the Initiator/Coordinator of The Sure Success Project.

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  1. Please I used the email of last year for this year jamb2023 and I can’t access my 2023caps using the year’s(2023) password but I can access it using last year’s password. l even changed the year when I logged in using last year’s password. but all my details for 2023 are blank, what should I do?

  2. Isiaq lbrahim babatunde

    Have send a lot of tickets i didn’t see any reply pls i am pleased of your help i used god pleased you

  3. Hello, good evening.
    Please sir/ma, am a DE student, I choose LASU for my degree program to study mathematics Education, so Lasu has given me admission om their school portal but my jamb caps is showing AIP for over Two months now, I was so perplexes that I had to go to LASU to maje a complaint but I was told to keep checking my jamb caps but it almost a month now yet no changes.
    So please sir/ma I would be glad if my love issue can be attended to.
    Thanks in advance, God bless you ma/sir.


    That’s was the message I sent over two weeks now to jamb email but no respond and I tried the jamb
    support is telling me invalid user and feed up now

    • Exercise a little more patience. Your JAMB CAPS should change accordingly.

      If it doesn’t change in the nearest future, go to JAMB office ask them to help you sort out the issue.

  4. Please help, I registered for jamb this year using my last years email address, I was sent a new password for my jamb portal login but I can’t use the password to login, keeps telling me invalid password, but I tried my last password and it worked, but it keeps showing me last years profile. Help please what do I do

    • Log in with the password that’s working. You will see a drop-down menu for year selection. Select the current year and your profile will show this year’s details.

      • Pls sir I did change of institution to another school but I have not been able to check if it has reflected on jambs portal or not and I’m not able to login to my jamb caps to check the status.
        What should I do??

        • You did not say why you are not able to login to your JAMB CAPS to check the status of your change of institution.

    • Nkemjika Chichebem johannah

      Good day sir, I changed my Name at a JAMB CBT centre but it has not been corrected on my JAMB portal..
      Sir pls I need immediate response because I need my name to be changed for my clearance.
      Exams is fast approaching

      • I don’t know when you changed your name at the CBT center, it seems it would take a little while for the correction to be propagated if it was actually done.

        So give it a little time.

        If nothing happens, go back to the CBT center and complain.

  5. Pls sir when I registered for my jamb they make a mistake in my email, so since I can’t correct it, I created an email account having the same as the one they make mistake of
    Now the issue is have not gotten my password to jamb portal or any messages at all

    • The challenge is that it’s possible that JAMB sent the messages to the non-existent email account BEFORE you actually created it.

  6. Good morning Mr Henry am having issues with my E-PIN

    • I’m very sorry about the issue and the stress it may have put you through.

      Do you wish to share what’s the issue with your e-pin?

    • Olaniyi Oluwagbemisola Deborah

      Please sir/ma OOU has given me admission which is showing on the school portal but it’s still saying not admitted on jamb caps and the due date for the acceptance fee payment is near.
      I have tried jamb support but I haven’t been attended to which I now have my ticket but no changes.
      Pls sir/ma I’ll be glad if my issue can be attended to. Thanks in advance sir/ma

      • Normally, the JAMB CAPS admission status is supposed to change on its own when you get admitted. Hope it changes very soon.

        In the meanwhile, you can make a formal complaint to OOU’s Admission/ICT department… Let them know about your case and see if they can help to reach out to JAMB to effect the change of your admission status on CAPS.

  7. pls have generate ticket 4 times but if I log in my mail and ticket ID is showing known user pls enlight me i didn’t know what to do

  8. Please I have genereated jamb ticket for three times now
    Yet my issue haven’t been resolved

  9. Pls I have contact jamb support so when I checked my ticket the status is showing closed pls enlight me what is the meaning help me

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