HOW TO RESOLVE THE ERROR > “You Can’t Access JAMB CAPS Profile Because You Are Not Eligible to Use this Service”

Aim: To answer the question, “Why is my CAPS saying not eligible to use this service?” To show you how to resolve the error > “You Can’t Access JAMB CAPS Profile Because You Are Not Eligible to Use this Service.” To offer solution to “Why is my jamb caps showing only welcome?” “Why is my JAMB caps writing error in connection or service unavailable?” and much more.

I want to welcome you again to another page loaded with a very educative article on your favorite suresuccess.ng website. Today, I am prompted to write with the hope to proffer solutions to the many issues and challenges that JAMB candidates are facing with respect to access to their CAPS profile. As you can attest, especially if you have taken time to go through other posts on this website, this article promises to give you the answers to all your questions concerning the issues in discourse. I, therefore, encourage you to read to the end.

What is JAMB CAPS?

Like I have pointed out earlier, my intention here is to help you resolve these JAMB CAPS Issues.

So let’s go…

THE JAMB CAPS ERROR FEEDBACK: “You are not eligible to use this service”

1. Selection of wrong JAMB exam year.
2. Filling of incorrect data; Jamb registration Number.
3. You did not register for JAMB for the year in question.
4. Your JAMB email is not in sync with your registration data.

So these are the possible reasons why you are getting an error feedback every time you try to access your CAPS. In the next section, we are going to take a few paragraphs to look at how to fix these issues.

How To Resolve the JAMB CAPS Issue: “You are not eligible to use this service”

1. Selection of the wrong JAMB exam year

Like I have pointed out before, this is a simple issue of carelessness on the part of the candidates as they try to access their CAPS. Before accessing your CAPS on JAMB portal dashboard, there are two pieces of information you are required to choose or enter correctly . There is one drop-down menu containing several admission years and another box where the candidate is expected to enter their JAMB registration number.

Now let me point out that this case of selection of wrong JAMB exam year is mostly applicable to candidates who have registered and attempted UTME without success and are yet to update their JAMB Profile. Because of this, whenever they login with their JAMB Profile details, the year shown on their profile by default is different from the current year in question.

Solution to Selection of the wrong JAMB exam year

Follow the simple steps below to resolve this issue.

• Visit JAMB Portal @ https://portal.jamb.gov.ng/efacility_/.
• On the homepage where you see “Examination Year,” enter the correct examination year. In this case, it will be “2022 Unified Tertiary Matriculation Examination (UTME)”.

• After that locate the left Sidebar menu by your left and select “Check Admission Status”. For those using mobile phones you can locate this after clicking on the Menu button on top page to your right.

• Then click on the “Access JAMB CAPS” on the next page.

If you carefully followed the steps above, the problem of error feedback would have been resolved. You would be able to access your CAPS if the error was the result of inputting the wrong JAMB examination year.

2. Filling of incorrect data (Jamb registration Number)

This can also be the reason why you are getting an error feedback from JAMB Portal. In order to resolve this, simply crosscheck the JAMB registration number you entered for correctness. Re-enter your JAMB reg number. This time, ensure that it corresponds exactly with what you have on your JAMB Registration slip.

3. You did not Register for JAMB for the Year in Question

Ensure that the year you are checking for is the year you registered JAMB. This is very important.

So far so good. The above three solutions are almost always enough to revolve the problem of access to JAMB CAPS. If you have followed the instructions, you can go ahead and click on the ‘Access JAMB CAPS button.

That should do the desired magic.

4. Your JAMB email is not in Sync with your Registration Data

If after following the above instructions and tips you still get the same error feedback. then it would mean that you created your JAMB Profile manually on the JAMB e-facility page. and used that to log in to your profile without first connecting it with your JAMB registration details. You can as well resolve this. but first you must link a valid email address to your JAMB CAPS. See a guide on How to Link Your Email to Your CAPS Profile on JAMB Portal. Remember to use Gmail as it is reputed to have fast delivery. When you are done, you can log into JAMB e-facility page using the password sent to your email.

Some Frequently Asked Questions